Handy Costessey Magazine Logo

Costessey's Free Magazine
Created in Costessey, delivered bi-monthly

Handy Costessey Magazine Logo

Costessey's Free Magazine
Created in Costessey, delivered bi-monthly

Terms & Conditions


‘Handy Magazine’ or ‘The Publication’: Handy Magazine, publication of Lee Seaman T/A Wensum Media.

‘The Client’ or ‘The Customer’: The person or company with whom goods and/or services are to be supplied.

Booking and Deadlines

Invoices must be paid in full to secure booking. Handy Magazine will try to secure The Client’s preferred position in the magazine, however this cannot be guaranteed.

All submission deadlines are published on Handy’s website. Any submissions after these dates cannot be guaranteed for inclusion, although every effort is made to accommodate late submissions.

The Client is responsible for ensuring their advert is correct and accurate. The Client is also responsible for ensuring their advert is legal and copyright free. Handy Magazine cannot accept responsibility for the claims or accuracy of its advertisers, or for any loss, damage or omission caused by error in the printing of any advert, or resulting from non-publication of any advert.

Files can be accepted in most formats, but may be adjusted to fit within our own specifications. In rare cases we may ask the advert be supplied in a different format, or provided as a physical copy so that we can ensure the advert will display as intended. We recommend adverts and images are supplied with a minimum resolution of 300dpi.

Adverts are accepted on the understanding that their contents are fair and accurate. Handy Magazine reserves the right to refuse advertisements it deems inappropriate, defamatory, offensive or indecent.

Handy Magazine cannot guarantee the success of any advertisement.


Handy Magazine may offer the use of its advert design service. Once The Client approves the final design and has paid all outstanding invoices, copyright of the advert design is automatically transferred to The Client. The Client is free to use the advert design in any other print or online publication.

Handy Magazine may license assets from Adobe Stock. The Client must also agree to the terms of Standard Licensing as set out on the Adobe website.

On receipt of full payment of the total invoice, all rights to the use of the final advert design in all media and business promotion will be automatically passed to The Client. Handy Magazine reserves the right to display the advert for its business promotional use in print and online. In the event of termination of this agreement Handy Magazine owns the concepts and final designs and has the right to complete, exhibit, and/or sell the designs if it so chooses.

Handy Magazine reserves the right to refuse any materials submitted by The Client, including any material of a copyrighted nature unless adequate proof is given of permission to use such material. The Client retains the copyright to data, files, graphic designs and logos they have provided, and grants Handy Magazine the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Handy Magazine permission and rights for use of the same and agrees to indemnify and hold harmless Handy Magazine from any and all claims resulting from The Clients negligence or inability to obtain proper copyright permissions. An agreement shall be regarded as a guarantee by The Client to Handy Magazine that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

It is not the responsibility of Handy Magazine to conduct a Trademark search and/or register any logo or design as a company Trademark.

Handy Magazine may not be reproduced, stored or transmitted in any form without the express permission of the publisher. The use of the publication for canvassing, direct marketing or any other marketing activity is strictly prohibited.

Handy Magazine is not associated with any other publications in any way. Handy Magazine does not officially endorse any advertising included in this publication. Handy reserves the right to remove any advert at its discretion.

Cancellation and Refunds

Cancellations can be made in writing by email or post. Cancellations will only be accepted when received before the cut-off date for each issue. Handy Magazine cannot guarantee removal of your advert if cancelled after the cut off date. A full refund will be made for issues where the advert has not been published, minus a fee to cover the cost of design work.


Handy Magazine will not be held liable for any costs incurred, compensation or loss of earnings due to: 1) the failure to meet agreed deadlines. 2) the work carried out on behalf of The Client or any of The Clients appointed agents. 3) the unavailability of websites, servers, software or any material provided by its agents.

Handy Magazine will not be liable or become involved in any disputes between the client and any third party and cannot be held responsible for any wrongdoing on the part of The Client.

The Client agrees to give Handy Magazine more time in the case of illness, injury or events beyond the control of Handy Magazine. Handy Magazine will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Payment of Accounts

Any outstanding accounts are required to be paid in full, no later than 30 days from the date of the invoice unless prior arrangement with Handy Magazine.

A late payment fee of 15% is added after 30 days and again every 7 days thereafter. If accounts are not settled or Handy Magazine has not been contacted regarding the delay, it will pass such cases to the Small Claims Court to pursue payment. Non payment can result in county court judgements (CCJ’s) being added to the clients credit rating. Following consistent non payment of an invoice our Solicitors will contact The Client in question, with a view to taking the matter further and if need be to seek payment through legal procedures.

Informal Complaints Procedure

Anyone who experiences a problem with the service provided by Handy Magazine should raise the matter directly using our online contact form, giving sufficient information to locate the material (such as an url) and clearly outline the grounds for complaint. Handy Magazine will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal Complaints Procedure

The formal complaints procedure should only be used when the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to Handy Magazine, 18 Poplar Close, Norwich NR5 0PT. Handy Magazine will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within 10 working days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

Data Protection

We do not share any details of our clients with any third party, unless required to do so by law.

Changes to Terms and Conditions

Handy Magazine reserves the right to change these Terms and Conditions without prior notice to any of its Clients. Any changes will become applicable immediately. Any claims by any Client will only be acceptable on grounds outside the current revision of these Terms and Conditions.