‘My Handy Guide’: Publication of Wensum Media, trading name of Lee Seaman.
‘The Publication’: My Handy Guide, published by Wensum Media.
‘The Client’ or ‘The Customer’: The person or company with whom goods and/or services are to be supplied.
Booking and Deadlines
Invoices must be paid in full to secure booking. My Handy Guide will try to secure The Client’s preferred position in the magazine, however this cannot be guaranteed.
All submission deadlines are published on My Handy Guide’s website. This is normally the end of the first week of the month before publication. For example the deadline for January will be the end of the first week of December. Any submissions after these dates cannot be guaranteed for inclusion, although every effort is made to accommodate late submissions.
A proof of all submissions will be provided to The Client before publication. The Client is responsible for ensuring the proof is correct and accurate. The Client is also responsible for ensuring the proof is legal and copyright free. My Handy Guide cannot accept responsibility for the claims or accuracy of its advertisers, or for any loss, damage or omission caused by error in the printing of any advert, or resulting from non-publication of any advert.
Files can be accepted in most formats, but may be adjusted to fit within our own specifications. In rare cases we may ask the advert be supplied in a different format, or provided as a physical copy so that we can ensure the advert will display as intended. We recommend adverts and images are supplied with a minimum resolution of 300dpi.
Adverts are accepted on the understanding that their contents are fair and accurate. My Handy Guide reserves the right to refuse advertisements it deems inappropriate, defamatory, offensive or indecent.
My Handy Guide cannot guarantee the success of any advertisement. It is recommended that advertisements are booked for 4 issues or more to stand the best chance.
My Handy Guide’s advert design service offers a free advert design with every booking. Once The Client approves the final design and has paid all outstanding invoices, copyright of the advert design is automatically transferred to The Client. The Client is free to use the advert design in any other print or online publication.
My Handy Guide may license assets from Adobe Stock. The Client must also agree to the terms of Standard Licensing as set out on the Adobe website.
On receipt of full payment of the total invoice, all rights to the use of the final advert design in all media and business promotion will be automatically passed to The Client. My Handy Guide reserves the right to display the advert for its business promotional use in print and online. In the event of termination of this agreement My Handy Guide owns the concepts and final designs and has the right to complete, exhibit, and/or sell the designs if it so chooses.
My Handy Guide reserves the right to refuse any materials submitted by The Client, including any material of a copyrighted nature unless adequate proof is given of permission to use such material. The Client retains the copyright to data, files, graphic designs and logos they have provided, and grants My Handy Guide the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting My Handy Guide permission and rights for use of the same and agrees to indemnify and hold harmless My Handy Guide from any and all claims resulting from The Clients negligence or inability to obtain proper copyright permissions. An agreement shall be regarded as a guarantee by The Client to My Handy Guide that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
It is not the responsibility of My Handy Guide to conduct a Trademark search and/or register any logo or design as a company Trademark.
My Handy Guide may not be reproduced, stored or transmitted in any form without the express permission of the publisher. The use of the publication for canvassing, direct marketing or any other marketing activity is strictly prohibited.
My Handy Guide is not associated with any other publications in any way. My Handy Guide does not officially endorse any advertising included in this publication. My Handy Guide reserves the right to remove any advert at its discretion.
Cancellation and Refunds
Cancellations can be made in writing by email or post. Cancellations will only be accepted by The Client when received before the cut off date for each issue, My Handy Guide cannot guarantee removal of your advert if cancelled after the cut off date. A full refund will be made for issues where the advert has not been published, minus a fee to cover the cost of design work, if applicable, this is normally between £15 – £30 excluding VAT.
My Handy Guide will not be held liable for any costs incurred, compensation or loss of earnings due to: 1) the failure to meet agreed deadlines. 2) the work carried out on behalf of The Client or any of The Clients appointed agents. 3) the unavailability of websites, servers, software or any material provided by its agents.
My Handy Guide will not be liable or become involved in any disputes between the client and any third party and cannot be held responsible for any wrongdoing on the part of The Client.
The Client agrees to give My Handy Guide more time in the case of illness, injury or events beyond the control of My Handy Guide. My Handy Guide will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Payment of Accounts
Any outstanding accounts are required to be paid in full, no later than 30 days from the date of the invoice unless prior arrangement with My Handy Guide.
A late payment fee of 15% is added after 30 days and again every 7 days thereafter. If accounts are not settled or My Handy Guide has not been contacted regarding the delay, it will pass such cases to the Small Claims Court to pursue payment. Non payment can result in county court judgements (CCJ’s) being added to the clients credit rating. Following consistent non payment of an invoice our Solicitors will contact The Client in question, with a view to taking the matter further and if need be to seek payment through legal procedures.
Informal Complaints Procedure
Anyone who experiences a problem with the service provided by My Handy Guide should raise the matter directly using our online contact form, giving sufficient information to locate the material (such as an url) and clearly outline the grounds for complaint. My Handy Guide will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal Complaints Procedure
The formal complaints procedure should only be used when the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to My Handy Guide, 18 Poplar Close, Norwich NR5 0PT. My Handy Guide will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.
We do not share any details of our clients with any third party, unless required to do so by law.
Changes to Terms and Conditions
My Handy Guide reserves the right to change these Terms and Conditions without prior notice to any of its Clients. Any changes will become applicable immediately. Any claims by any Client will only be acceptable on grounds outside the current revision of these Terms and Conditions.